Privacy Policy
18 September 2026
This page explains what Indus Homeopathy Clinic does with the information you give us on this website and in our app. We keep it short because we collect very little.
What we collect
Only what you give us in the appointment form: your name, your phone number, the health problems you tick, and anything you type under “Others”. Nothing else is collected, apart from the spam check described under “Where your enquiry is kept”, and there is no account to create.
If you call us or message us on WhatsApp, we naturally see your phone number and whatever you choose to tell us — including any previous medical reports you decide to send. Sending reports is optional, and they are read only by our doctors, for your care.
Why we use it
To contact you about your appointment request and to provide care — nothing else.
Your consent
By ticking “I agree to the Privacy Policy” and sending the appointment form, you consent to Indus Homeopathy contacting you by phone, SMS, email or WhatsApp regarding your appointment request, and to our doctors using the health problems you tell us about to prepare for your consultation.
No spam: we never send marketing messages, and we never sell or share your number. You can withdraw this consent at any time — see “Your choices” below.
When you submit the form we open WhatsApp with your details already written into a message, so you can send it to the clinic yourself. That message travels through WhatsApp, and WhatsApp’s own privacy terms apply to it.
Where your enquiry is kept
When you send the form, your details are also saved in the clinic’s private enquiry register, so that we can call you back even if the WhatsApp message is never sent. The register is held on servers in Mumbai, India, run for us by Supabase. Only clinic staff and doctors we have individually authorised can open it, each signing in with their own account and password, and every change made to an enquiry is logged. A doctor sees only the patients assigned to them.
To keep automated spam out of the form, we also keep a scrambled (hashed) form of the internet address your request came from, and erase it after two days.
Cookies and analytics
This website sets no cookies of its own and shows no advertisements. We may count page visits using a privacy-friendly analytics service that does not identify individual visitors or follow you to other websites.
Who can see it
Your details are seen by the clinic’s own doctors and staff, and by nobody else. We do not sell, rent or share personal information with advertisers or data brokers.
Anything you tell a doctor during a consultation is a confidential clinical record and is treated with the same care as notes taken at the clinic.
How long we keep it
Appointment enquiries are kept for as long as they are useful for your care. You can ask us to delete your details at any time and we will do so, unless we are required by law to keep a clinical record.
Your choices
Write to care@indushomeopathy.com to see what we hold about you, to correct it, or to have it deleted. We reply within 30 days. You can withdraw your consent to be contacted at any time by telling us on the same address or on WhatsApp.
Children
We do not knowingly collect information from children. A parent or guardian should make the appointment request on a child’s behalf.
Changes
If this policy changes, the date at the top of this page changes with it.
Contact Us
Indus Homeopathy Clinic
C 57 V. D. A. Colony, Bada Lalpur Phase 1 (near Hockey Stadium), Chandmaari, Varanasi 221007, Uttar Pradesh, India
care@indushomeopathy.com ·
+91 70075 27946